About the Role
## About Capital City Roofing
Capital City Roofing is an established roofing contractor across the Southeast, serving residential, multifamily, and commercial properties. We operate on high accountability, craftsmanship, and a culture of performance.
## Role Overview
Inside business development specialist qualifying homeowner inquiries and coordinating inspection appointments for CCR residential sales representatives.
## Market & Location
Greater Atlanta / North Georgia (HQ: Alpharetta / Hybrid)
## Core Responsibilities
- Respond promptly to inbound inquiries from property owners with professional customer service.
- Execute multi-touch follow-up cycles across phone and email to coordinate property inspection appointments.
- Understand homeowner needs, roof age, and inspection requests prior to scheduling field inspections.
- Manage team calendar availability and coordinate inspection appointments for field representatives.
- Maintain organized contact records in BuilderLync CRM.
## Qualifications & Requirements
- Experience in customer service, appointment scheduling, inside sales, or customer communication.
- Clear, professional telephone voice and strong active listening ability.
- Experience navigating CRM software and scheduling tools.
- Strong phone presence, active listening, and consistent follow-through.
## Preferred Experience & Transferable Pathways
- Automotive BDC representatives and real estate inside sales agents (ISAs).
- Home services dispatchers (plumbing, HVAC, electrical) with customer acquisition experience.
- Call center customer retention or lead qualification representatives.
## Compensation & Performance Structure
Performance-oriented compensation with incentives tied to appointment generation and downstream results. Full plan details are reviewed with qualified candidates during the interview process.